Senior Application Support Engineer

Join Bally’s Intralot as a Senior Application Support Engineer

Your Role:
As a Senior Application Support Engineer, you will play a key role in ensuring the reliability and smooth operation of our applications. You will handle complex production issues, contribute to system optimizations, and mentor junior team members. Your responsibilities include:

• Troubleshooting and resolving production incidents at the 2nd level within the agreed SLAs.

• Performing root cause analysis (RCA) to identify and mitigate recurring issues.

• Enhancing and optimizing existing monitoring and alerting systems (Nagios, Grafana, NewRelic).

• Collaborating with cross-functional teams (Development, DevOps, and QA) to improve system stability.

• Reproducing incidents in test environments and validating fixes before deployment.

• Owning problem tracking and resolution, ensuring continuous service improvement.

• Providing guidance and technical support to junior team members.

To excel in this role, you should:

• Hold a degree in Computer Science, Software Engineering, or a related field.

• Have 4+ years of experience in Application Support, System Administration, SW-QA, or DevOps.

• Possess strong system administration skills in Linux (Windows experience is a plus).

• Be proficient in MySQL and familiar with Oracle or MongoDB.

• Have experience with monitoring tools such as Nagios, Grafana, or NewRelic.

• Be comfortable with automation and scripting (e.g., Bash, Python) for troubleshooting and optimization.

• Communicate effectively in both Greek and English.

• Be a team player who values collaboration and knowledge sharing

  📌 This role may require shift work and occasional international travel due to our global clientele.

   

  Why Join Us:

  💸 A competitive compensation package combined with additional benefits.

  💻 Hybrid working model.

  🏥 Private Insurance for you and your family.

  🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.

  📚 An extensive training program upon induction and throughout employment.

  🚀 Exceptional opportunities to learn and develop in a multinational environment.

  🌎 Prospects for professional growth both locally and globally.

   

  About Us
  Bally’s Intralot is a newly formed company created through the combination of Intralot and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions.

  Operating at the intersection of technology, regulation, and entertainment, Bally’s Intralot has a strong presence across digital gaming markets, including lottery, iLottery, and sports betting. The company is uniquely positioned to capitalize on global growth trends driven by digital adoption and the expansion of regulated gaming markets worldwide.

  At Bally’s Intralot, we Win as One, are Powered by Curiosity, bring Fun with Purpose, Embrace the Possibility, and always Guard the Game.

  Equal Opportunity Employer: 🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!