Application Support Engineer

To meet our current corporate needs, we are looking to bring to our team an Application Support Engineer

In this role, you will:

• Monitoring and resolving open production issues at the 2nd level within designated timeframes.

• Promptly initiating a "Problem" report when the root cause of an incident remains unidentified.

• Conducting advanced troubleshooting for production incidents and problems.

• Taking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.

• Reproducing incidents and validating fixes through regression testing.

• Contributing to root cause analysis efforts to prevent future outages or quality issues.

• Flexibility is key as this position requires shift work and occasional international travel due to our global clientele.

Your profile should include:

• Hold a degree in Computer Science, Software Engineering, or a related field.

• Possess 1-2 years of experience in Application Support, System Administration, SW-QA, or DEVOPS.

• Have solid system administration skills in Linux and Windows environments. Experience with cluster management is considered a plus.

• Be familiar with monitoring tools such as Nagios, Grafana, New Relic, or log analysis platforms like Kibana.

• Demonstrate proficiency in MySQL and familiarity with Oracle or Mongo DB.

• Bonus points for experience in automation testing and scripting languages.

• Communicate effectively in both written and spoken Greek and English.

• Prioritize teamwork and value collective success over individual achievements.

About Us

Bally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.

At Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.

• We Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.

• We are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.

• We bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.

• We Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.

• Above all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.

Why Join Us:

💸 A competitive compensation package combined with additional benefits.

💻 Hybrid working model.

🏥 Private Insurance for you and your family.

🏢 Modern facilities, parking inside, enticing restaurant and corporate bus.

📚 An extensive training program upon induction and throughout employment.

🚀 Exceptional opportunities to learn and develop in a multinational environment.

🌎 Prospects for professional growth both locally and globally.

🚀 Our Hiring Journey

Step 1 → Intro chat with HR & your future team

Step 2 → A short assessment task (just enough to get a feel for the role)

Step 3 → Final conversation to wrap things up

⏳ Usually wrapped up within 2-3 weeks

💬 Friendly, clear, and respectful — just how we like our process.

Equal Opportunity Employer:

🌈 We celebrate diversity and are proud to be an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition, disability, or any other protected status. Our premises in Paiania, Attica, are accessible to individuals with disabilities. Join us in shaping the future of gaming and lottery solutions!